How do I return or exchange an item?
Merchandise may be returned within 30 days of purchase with a return authorization number and original invoice. Please call 800.628.2210 for a return authorization number. We don't accept returns without this number. Items received without the return authorization number, will be returned to the customer at the customer's expense.
Returns can not be accepted for products that were purchased as part of a set. For returns you will receive credit for the price of the item(s) (in the manner in which you paid) less the shipping charge. Shipping charges are not refundable.
We do not process returns for the Creamylicious, Butters Love or Shea Body Butters due to the product melting or for variations in texture and appearance.
If the order was originally eligible for complimentary shipping and the value of the returned items decreases the initial subtotal to less than the free shipping minimum at the time of purchase, the shipping cost will be deducted from the refund.
Unfortunately we don't process exchanges.